Refund & Return Policy

1. No returns or refunds

All purchases from Trusted Pharmacy are final. Once an order has been sold and processed, it is not eligible for return, exchange or refund. This applies to prescription medicines, over-the-counter products, vitamins, supplements and personal care items.

2. Why we can't accept returns

Federal and state pharmacy regulations, and our commitment to patient safety, prevent us from restocking or reselling medicines once they have left our pharmacy. We cannot verify how a returned product was stored or handled, so it could not be safely dispensed to another customer.

3. Damaged, incorrect or missing items

If your order arrives damaged, contains the wrong item, or is missing an item, contact us within 48 hours of delivery with your order number and photos of the package and product. We will review the issue and, where the error is ours or the product was damaged in transit, send a replacement at no extra cost. A replacement is not a refund, and the original product does not need to be returned unless we ask for it.

4. Before you order

• Check product names, strengths, quantities and your shipping address before placing your order.
• If you are unsure whether a product is right for you, ask a pharmacist before you buy.
• Prescription orders are dispensed only after a pharmacist has verified your prescription.

5. Unsafe or recalled products

If a product you bought is subject to a manufacturer or FDA recall, we will contact you with instructions. Recall handling follows the manufacturer's and regulator's guidance and is not considered a return under this policy.

6. Contact us

Questions about this policy or an order? Email [support@trustedpharmacy.us], call [Phone Number], or use our contact form.